How does the UPS tracking system work?

There are three types of status when your flowers are being shipped. Below you can find the definition of them all.

In transit

Your package is moving within the UPS network and is going to be delivered on the scheduled delivery date. A package can remain in this status until delivery. Packages moving long distances are often not scanned again between origin and destination. Other than those receiving premium air service, packages may be delivered any time between the hours of 9:00 AM and 7:00 PM to residences, and close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window.

Out for delivery

The shipment has reached the local UPS facility responsible for delivering the shipment. The package has been dispatched to a UPS driver and will be delivered today.

Exception

If you receive a message that your shipment has experienced an exception, then check the Shipment or Package Progress section for details about changes in delivery schedule. An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day. Examples of exception include: address unknown, damage to shipment, or signature not received.

Please note that when UPS is processing the shipment details, your shipment will always have the status exception. After the pickup, normally in the afternoon, the status will change to in transit.

Sometimes UPS will give the following message:

The selected service is not available to the destination address / downgraded, forwarded to consignee, selected service is not available.

This message does NOT mean the delivery is delayed and the flowers will still be delivered on the requested date. The message just means that the packages will be shipped with another UPS service, for example a service with less acurate tracking information.