How to order

Contents

• Step 1: Browse the catalogus
• Step 2: View flower details
• Step 3: Put the flowers in your shopping basket
• Step 4-1: Checkout > Checkout method
• Step 4-2 and 4-3: Checkout > Billing and Shipping information
• Step 4-4: Checkout > Shipping method
• Step 4-5 and 4-6: Checkout > Finishing order and payment

Step 1: Browse the catalogue

First, you can browse through our complete catalogue. Use the left-hand column on the website to search for specific flowers. You can search by:

• Keyword
• Colour (per flower variety)
• Flower variety  

In Picture 1 you can see what the browsing possibilities are when you have selected roses as a flower variety. The other varieties work the same way.

Picture 1: Browsing possibilities

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Step 2: View flower details

Select a flower variety, so you can see the basic details of the flower in this screen (see picture 2-1):

Please note that some foliage products are sold per bunch, more information can be found in the FAQ or in the product details

You can also compare different flowers basically to each other by clicking "compare flower" (see pictures 2-1 and 2-2). If you have selected 2 flowers or more to be compared, a list of flowers will appear on the left side of the screen. You can also view more details about the flower by clicking on "Product Details"

 Picture 2-1: Overview of a product

When you go to the product details, the page will show you the basic details as well as more information (see picture 2-2). Here, you can find a description of the flower and if you have an account you can add tags or a review to this product.

Picture 2-2: Product details

Note: If you have an account on our website and you are logged in, you can also add products to your wishlist (Add to wishlist) in order to see which flowers would match together before you actually order them. You can easily add the products from your wishlist to your shopping basket, by logging in and go to "My Wishlist".

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Step 3: Put the flowers in your shopping basket

If you have seen the details and want to order these flowers, fill in the amount of flowers you want and press "add to basket" (see pictures 2-1 and 2-2). Note that we have minimum order quantities, as we are a wholesaler.

When you add a product to your basket, the products will be added to the total amount of your shopping basket. 

If you want to see your shopping cart, click on "Go to checkout" (see picture 3-1). If you want more flowers in your basket, press "continue shopping". Then the same procedure as step 1 and 2 can be followed. If you want to make a list of your favourite flowers, but not order them yet, you can log in at "my account" and put them in your wishlist.

If you want to finish your order, first make sure that you exceed our minimum order amount of EUR 175,- or 159,09 pounds.

If this is the case, you can finish your order and proceed to the selection of delivery dates and payment, by clicking "proceed to checkout" (see picture 3-1)

Picture 3-1: Shopping cart overview

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Step 4-1: Checkout > Checkout method

One of the new features of our new website is that you can choose between 2 methods of checking out. As you can see in picture 4-1, you can either choose to check out by creating an account on our website but it is also possible to check out as a guest.

Picture 4-1: Check out methods

We would recommend the following check out methods for specific customers:

• If you are planning to make multiple orders now and in the future, we would recommend that you register, as your address details are saved in your account. You can also put multiple addresses in your account and add products to your wishlist.
• If you are planning to make a single order only once, it is not necessary to get registered and you can checkout as a guest.

To continue, make your choice and press "continue" (see picture 4-1)

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Step 4-2 and 4-3: Checkout > Billing and Shipping information

In this step of the checkout process, you have fill in your address details if you have not registered yet or if you have chosen to check out as a guest. Make sure you fill in these details correct and note that the fields with the red stars are mandatory (see picture 4-2).

Picture 4-2: Biling and Shipment Information

If the billing address is the same as the shipment address, you will be immediately directed to step 4 of the checkout process. As we do not send invoices by mail, it is not necessary to fill in 2 different addresses at this stage.

For customers from the UK and Ireland, please note:

• For the UK, UPS calculates delivery time through the postal code, it is very important that this field is filled in correctly
• For Ireland, UPS calculates delivery time through the city name, it is very important that you fill in the city name the 'city' field and not the county name. The county name can be filled in in the State / Province field. At the postal code field, a manditory field, you can also fill in "0000" or a dash. 

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Step 4-4: Checkout > Shipping method 

After you have filled in your address details, you can select a delivery date. Please note that delivery dates can not be selected earlier than 1-2 weeks before the actual desired delivery date. 

Picture 4-3: Selecting a delivery date

 Selecting a delivery date can be done as following (see picture 4-3):

• Select a delivery method (for some customers express is not possible)
• Select a delivery date with the corresponding delivery method. If the method behind the delivery date does not match the selected delivery method, the system will not continue. 
• Please note that the delivery date is the date that the flowers arrive at your address and the shipment date is the day that the flowers are shipped from our company. For most flowers, we would recommend delivery 2-3 days before the occassion, in the case of lilies even 4 days. This way, the flowers have time to open up. 

If you have finished these steps, click "Continue" (picture 4-3), to continue to the payment stage.

- If you are not able to select a delivery date, check the following things:

• For UK customers: did you fill in your postal code correctly?
• For Irish customers: did you fill in your city name correctly (no county name in this field)
• Check until when the delivery dates are available. If you click on a date which is not yet available, the system will inform you about the latest available delivery date. 
• For more information about our delivery, see http://www.flowers4florists.com/shipment-delivery/

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Step 4-5 and 4-6: Checkout > Finishing order and payment

After you have selected a date on which you want the flowers to be delivered, as well as the service from UPS that you want, you will get a message in step 5 that you will be redirected to the Ogone website for the payment. You can click "continue" to proceed.

You will see a total overview of the order, all costs included (see picture 5-1). To proceed to the payment stage, press "place order". If you want to edit your order, you can do this by clicking on "edit your cart".

Picture 5-1: Order overview

If you choose to place the order, you will be directed to the Ogone payment website, where you can select your credit card company (see picture 5-2). You will see your order number and the total amount that should be paid. Here you can see the credit card companies available (VISA, Master Card or American Express). For the UK it is also possible to order with Maestro, for more information, press: "Can I actually pay with my Maestro card?" (see picture 5-2)

Picture 5-2: Selection of credit card company

Now you are directed to the payment screen, where you can fill in your card details and press "Yes, I confirm my order".  (See picture 5-3)

If you want more information about the Card Verification Code, press "What is this?" 

Picture 5-3: Payment

If everything is correct, the payment will be processed and you will see the order confirmation screen (see picture 5-4)

Picture 5-4: Order confirmation

Also, you will receive a confirmation mail of your order at the email address you have filled in at your address details. 

Please note that all the pictures are examples and that some filled in data can differ.

If the payment does not succeed, please check our FAQ here: http://www.flowers4florists.com/faq/index/view/payment

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Do you need any assistance with placing an order on our website? Email us at info@flowers4florists.